Frequently Asked Questions:
Are tickets refundable?
Ticket sales are 100% refundable only if you select the Purchase Protection option at checkout. A refund will only be granted for a qualifying circumstance, with a full list of what is and what is not considered a qualifying circumstance listed here: https://www.purchaseprotection.com/terms/.. Purchase Protection cannot be added onto your order later, it must be purchased at the time of your original checkout. If you do not select Purchase Protection, all of your purchases are non-refundable..
Do I need to print out my tickets or can I show them on my phone?
We do suggest you print out your tickets if possible, as this will guarantee your entry into the event. Tickets scanned from your mobile device may not work due to screen brightness, scratches or other outside factors. If you do not have a printer, take a screen shot of each QR Square Barcode and save it to your photos. This will make it easier for you to locate your tickets, as cell service may be limited at the event day of show.
Can I switch my tickets to the other event day?
Yes, we can re-book your tickets for the other event day by your request. Do note that ticket prices are constantly changing with demand on ticket sales, so you will be re-booked at the current prices available, which may mean you will pay an additional ticket fee. If you want to make a ticket re-booking request, please e-mail [email protected] and let them know the name on your order and which event date you would like to re-book for.
Can I buy tickets at the gate day of show?
Yes, but purchasing tickets at the gate is the most expensive option, and are limited in supply. The only way to guarantee your entry into the show is to buy tickets online in advance. Cash, credit and debit card are accepted at the gate day of show. Adult & Teen General Admission is $40, Kids Ages 12-3 are $10 and Kids 2 & Under are Free.
Does my child age 2 or younger need a ticket?
Children ages 2 and younger DO NOT need an admission ticket to the event.
Children ages 2 and young DO NEED A TICKET to enjoy the Pre Show Party or Monster Truck Ride.
What is the event address? Where do I park?
Smoky Mountain Speedway is located at 809 Brick Mill Road, Maryville Tennessee. Just a short drive from Knoxville and the surrounding eastern Tennessee region! A parking fee will be on-site, cash or card.
Are there assigned seats? I want to make sure I get a good view!
Seating is General Admission except for VIP All Access Experience which has its own designated seating area. All seating is first come, first serve. We do suggest arriving early to enjoy the Pre Show Party, stock up on the latest merchandise, and grab your favorite seat.
What if it rains?
Rain will not force a postponement or cancellation of any event. In case of severe weather (such a tornado/hurricane warnings, heavy lightning activity or other Acts of God) we will notify ticket holders via e-mail of event schedule changes. In the case of severe weather during the event, we will notify fans to evacuate the grandstands if necessary. If an evacuation does occur and the event cannot be restarted within a reasonable time frame, you will be given a ticket credit for the percentage of show that did not occur.
What is the VIP All Access Experience?
Pay 1 price and get the entire VIP treatment. Each VIP ticket gets premium center of track seating, 1 free Pre Show Party Pass with FAST PASS lane access, 1 free Monster Ride Experience with FAST PASS lane access, a custom VIP Lanyard and ID card, a VIP Exclusive Autograph Poster (to be picked up at merchandise stand) and more. VIP All Access ticket pricing is per person age 3 and above. VIP must be purchased by your entire group, you cannot buy VIP only for your children and not for the Adults in your group.
How long does the show last?
Our events last approximately 1.75 hours in length.
I saw a coupon code online, how many can I redeem?
Only 1 coupon code is allowed per billing address. Use of multiple orders to redeem multiple coupon codes will be deleted and combined into 1 order, and you will be charged the full price on your duplicate orders.
Am I allowed to smoke or vape?
No smoking or vaping is allowed in the grandstand area or anywhere inside the Fun Zone Track Party. We do ask that if you need to smoke or vape, you do so behind the main grandstand at least 10 feet away from other attendees. No marijuana, CBD pens or any other controlled substance is allowed on the property.
Do you have food and drinks for sale at the event? Can I bring in my own food/drink?
Yes, we have a selection of great food available. No outside food or drink is allowed, except for special circumstances such as infants with baby food/formula and children with special dietary restrictions. Please notify one of our staff members at our front gate if you do require any of these items upon entry.
What can and can't I bring to the event?
You CAN bring:
- Car seats or strollers (we do ask that you park strollers in a secure location that does not block the view of other spectators)
- Baby food or formula
You CANNOT bring:
- Noise makers, large signs or anything that our staff deems is a nuisance to others trying to view the event
- Firearms or other weapons
- No animals or pets of any kind (except for service animals with proper documentation)
Any other information you can share?
Your ticket grants you admission into the venue only, and does not guarantee you a seat. Seating is first come first serve. Seating is bleacher style and ticket buyer must be aware and accepts all risks involved with moving up and down bleacher style seating, including but not limited to, slips and falls between seating, wood splints, etc. All ticket sales are final and non-refundable unless Purchase Protection is selected at the time of checkout and a qualifying circumstance occurs. Loud noise, exhaust fumes, flying dirt, dust, mud, rock and/or small pieces of rubber or metal could become airborne during the event. It is the responsibility of the ticket holder to be aware of surroundings at all times and ticket holder is aware of accepts these risks by entering the facility. By entering the facility you are aware that this is a mass gathering and it is your own personal responsibility to socially distance yourself and keep good hygiene to avoid the spread of COVID-19. This is a rain or shine event, in case of severe weather, a postponed event date may be used, and all ticket holders must attend the postponed event date, no refunds. Making multiple/duplicate orders in order to use multiple promo codes for the same household is not allowed. 1 promotional code is allowed per household. You may not use your own ambassador code to get a discount on a multiple/duplicate order.